Page 1 of 4 U. S. DEPARTMENT OF THE NAVY
HUMAN RESOURCES OFFICE – BAHRAIN
VACANCY ANNOUNCEMENT
MERIT PROMOTION PROGRAM
ANNOUNCEMENT #: NSA-24-006 OPENING DATE: 14-FEB-2024
POSITION: Passenger Services Assistant CLOSING DATE: 20-FEB-2024
PP-SERIES-GRADE: BG-2102-07 APPOINTMENT TYPE: FULL TIME / PERM
MONTHLY SALARY RANGE: BD622.667– BD862.667 HOUR OF DUTY: 48 HRS
LOCATION: CTF53, NAVCENT BAHRAIN VACANCIES: 01
WHO MAY APPLY: NON-U.S. CITIZEN FAMILY MEMBERS OF DOD CIVILIAN EMPLOYEE AND/OR MILITARY SPOUSES; CURRENT BG
EMPLOYEES.
IMPORTANT INFORMATION:
1. All applicants are required to complete the Foreign National Screening Questionnaire Form and this Form must be dated
within the last 12 months. Failure to attach the form to your application will result in non-consideration. This Form is
located in the Job Portal https://cnreurafcent.cnic.navy.mil/Installations/NSA-Bahrain/Operations-and-
Management/Human-Resources/Job-Openings/
2. Please read the “HOW TO APPLY” section in this announcement carefully for instructions and apply Online at:
3. All Resumes/CVs not received by the closing date will NOT receive consideration.
4. Failure to follow all the instructions will result in the Non-Consideration of your application.
ABOUT THE JOB
This position is located at the Navy Operated Air Mobility Command Air Terminal (N43A) Naval Support Activity III, Manama, Bahrain
and serves as a Passenger Service Representative, and performing all related passenger functions. Incumbent is responsible for DoD
flight processes and provides travel assistance to all DoD sponsored travelers processing through the Air Terminal to CONUS and
OCONUS locations. Provides information and guidance to travelers based on a broad knowledge of applicable rules and regulations.
Emphasizing travel restrictions of dependents when and as applicable, pet movements, excess baggage, and space available travel.
Confirms the validity and correctness of passenger travel documentation presented and ensures passengers have the required border
clearance documents to travel on DoD sponsored aircraft. Incumbent is responsible for initiating, receiving and distributing pre-
manifests, final manifests, boarding manifests and updating the Global Air Transportation Execution System (GATES) as flights are
being processed. Incumbent is responsible for ensuring information and or assistance required by travelers transiting the terminal is
timely and accurate. Will respond to various types of passenger inquiries including local area conveniences available and base support
customer services, billeting, food options, medical services, and ground transportation options. Responsible for performing passenger
movement and functions that require the use of different and unrelated processes and methods. Reviews changes to all applicable
regulations, directives, polices, and higher headquarters procedures to keep abreast with the ever-changing airlift concept of
transportation. Keeps shift-lead and co-workers aware of changes as they occur, or consults with shift-lead for unusual circumstances
presented for travel. Escort passengers to/from the passenger Terminal from/ to the aircraft and will use a GOV in the performance
of these duties when deemed necessary. Performs other duties as assigned.
QUALIFICATIONS/EVALUATION REQUIREMENTS
BASIC REQUIREMENTS:
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=Group-
Standards
NOTE: Equivalent combinations of education and experience are qualifying for all grade levels and positions for which both education
and experience are acceptable.
Page 2 of 4 U. S. DEPARTMENT OF THE NAVY
BG-07: SPECIALIZED EXPERIENCE: One (1) year equivalent to at least BG-06. AND/ OR EDUCATION: 4 years above high school.
Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform
successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable,
specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the Occupation
in the organization, including the below:
1. Providing guidance to travelers regarding passport, visa, customs and immigration requirements, and;
2 Coordinating with transportation office for passenger and pet bookings, and;
3. Reviewing policies and regulations changes related to air transportations to keep it updated, and;
4. Determining eligibility of space-required and space available passengers desiring travel on DoD flights.
Qualification requirements contained in this vacancy announcement are based on the U.S. Office of Personnel Management (OPM)
Standards Handbook, which contains Federal qualification standards. This handbook is available on OPM’s website at
http://www.opm.gov/qualifications
You must meet ALL qualification requirements by the closing date of this announcement.
To qualify for this position, your resume/CV must show sufficient experience and/or education, knowledge, skills, and
abilities to perform the duties of the specific position for which you are being considered. Resumes/CVs that do not reflect
the necessary experience/education to meet the qualification standards for the job will not be referred for consideration.
Generally, current BG Civilian employees applying for BG jobs must serve at least one year at the next lower grade level. This
requirement is called time-in-grade. All qualifications and time-in-grade requirements must be met by the closing date of
this announcement and clearly documented in your resume.
Eligible applicants will be evaluated based on a comparison of the position requirements against the quality and extent of
the experience or related education as reflected on their resume/CV.
Please note: If you do not identify the name and phone number of each employer, the title of each job performed
(including pay plan and grade if applicable), as well as the start and ending dates (Month/Year) of employment in your
Resume/CV your application will NOT be referred for consideration.
Candidates MUST ensure:
o Work experience clearly shows knowledge of the subject matter pertinent to the position.
o Number of hours (40/48hrs) performed per week.
o Technical skills to successfully perform the duties of the position.
o Ability to communicate both orally and in writing.
CONDITIONS OF EMPLOYMENT
Applicant must be able to speak, read, write and understand English fluently.
Applicant must be 18 years of age at the time of application.
Applicants other than Bahraini/Arab Nationals must be registered in LMRA.
Applicants whose sponsors are exempted from LMRA should provide valid proof of exemption.
A Current Good Conduct Certificate dated within 3 months of this announcement will be requested at the time of Job Offer.
PASSPORT MUST BE VALID FOR AT LEAST 6 MONTHS AT APPLICATION RECEIPT DATE.
VISA AND CPR MUST BE VALID FOR AT LEAST 3 MONTHS AT APPLICATION RECEIPT DATE.
The work requires some physical exertion such as prolong periods of standing at the passenger service counter and/ or
departure gate and walking to/ from the airfield and terminal building. Lifting and carrying of passenger baggage items and
pet containers weighting 5Ibs – 75 Ibs is normal as well as maneuvering around cargo aircraft, bending and climbing up/ down
passenger boarding ladders.
Incumbent will be required to wear Personal Protective Equipment when working on the airfield.
BAHRAIN DRIVER’S LICENSE MUST BE VALID FOR AT LEAST 3 MONTHS AND MUST HAVE BEEN ISSUED 12 MONTHS PRIOR TO
EMPLOYMENT AT THE TIME OF APPLICATION.
Applicants must be physically fit and required to undergo mandatory Physical Examination at the time of joining and
annually hearing conversation program.
If selected, you may be required to provide COVID-19 vaccination status to comply with workplace safety protocols.
Page 3 of 4 U. S. DEPARTMENT OF THE NAVY
REQUIRED () DOCUMENTS (MANDATORY) ALONG WITH APPLICATION:
No. Documents
Non US
Spouse &
Family
member of
US military
or US CIV
Employee
Current BG
Employees
1
Resume or CV (ABSOLUTELY NO
PHOTOS/PICTURES). One resume per application
2
Transcripts (if qualifying on basis of education)
Transcripts must be translated to English to be
3
Copy of Passport - Must be valid for at least 6 Months
4
Copy of SF-50
5
Family Affiliation (Sample format available in Job
Portal)
6
Foreign National Screening Questionnaire (Blank
form available in the Job Portal)
7
Copy of PCS orders with dependents listed AND
Dependent entry approval
8
Applicants whose sponsors are exempted from
LMRA should provide valid proof of exemption.
9
Copy of Bahrain Vehicle Driver's license (Front &
Back) - Must be valid for at least 3 Months
MILITARY SPOUSE PREFERENCE (MSP)/FAMILY MEMBER PREFERENCE (FMP):
Military spouse preference and Family member preference applicants, will receive priority consideration. To be eligible for military
spouse preference/family member preference, applicants are required to provide a copy of their Sponsor's PCS orders with
dependents listed, and their Dependent entry approval letter at the time of application, to exercise their preference status. If
MSP/FMP documents are not provided by the closing date of the announcement, military spouse preference/family member
preference will not be applied.
ADDITIONAL DOCUMENT REQUIREMENTS
All documents must be legible. No photos/pictures are permitted on resumes.
Do not submit training certificates, letters of appreciation, experience certificates and any other documents not listed on
this announcement.
Please provide information regarding any relatives currently employed by the U.S. Navy in Bahrain. The written statement
should state if you have or do not have a family member working with the U. S. Navy. This information may be provided in
Page 4 of 4 U. S. DEPARTMENT OF THE NAVY
your Resume/CV or in an attached statement. Failure to disclose any/all family affiliations will result in the non-
consideration of application or termination of employment.
o Full name of relative (as reflected on CPR Card), Relationship (e.g., spouse, brother, cousin, uncle, etc.), Job Title,
and Department.
If all the required documents above are not provided by the closing date of the announcement, your resume/CV will not
receive consideration.
Transcripts must be translated to English to be considered. Education documents obtained outside of Bahrain, with the
exception of the United States, MUST be evaluated by an appropriate organization that specializes in interpretation of
foreign educational credentials. While unofficial transcripts (translated into English) are acceptable for initial application, an
official transcript evaluated by a U.S. based credentialing service will ultimately be required if you are selected for the
position. Please utilize the following link for service providers. https://www.naces.org/members.
HOW TO APPLY
**ANY** applicant within the “WHO MAY APPLY” section of this announcement may now submit application online at:
Your application MUST have the Announcement Number in the subject line of your e-mailed application
(i.e. NSA-22-XXX) AND be received by the closing date. If this requirement is not met your application will not be
considered.
Your application WILL NOT be considered if the announcement number is not in the e-mail subject line.
Only ONE email will be accepted per vacancy announcement. If more than one email is sent only the most RECENT
will be accepted.
Failure to submit applicable required documents (as attachments) will result in your application not being considered.
Your resume will not be kept on file – it will only be used for this announced vacancy. If you wish to apply for another
vacancy then you will have to send in another resume.
PLEASE DO NOT submit your documents as zip files or pictures (.JPEG, .JPG, .PNG, .GIF). Documents/Attachments
other than PDF or Word Files will not be considered.
AN EQUAL OPPORTUNITY EMPLOYER
The Department of Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration
without regards to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual
orientation, or any other non-merit factor.
WHAT TO EXPECT NEXT
Once your completed application is received we will conduct an evaluation of your qualifications. The candidates rated
eligible will be referred to the hiring manager for further consideration. No notifications are given regarding receipt or status
of your application. You will only be notified if you are selected for the position.
For further inquiries please call 1785-4763 or e-mail us at HROBahrain@me.navy.mil.
We will not be accepting resumes that are sent to this e-mail.
** Please note that HROBah[email protected] is for INQUIRIES ONLY. Do NOT submit your resume to this e-mail. **
