COLLEGE OF HOSPITALITY
MAJORS:
Food Service Management (B.S.)
Food & Beverage Industry Management (B.S.)
Hotel & Resort Management (B.S.)
Hotel & Lodging Management (B.S.)
Residential Hospitality Management (B.S.)
Sports, Entertainment, Event — Management (B.S.)
Tourism & Hospitality Management (B.S)
Global Tourism & Sustainable Economic Development (M.S.)
Experiential Education
& Career Services
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COLLEGE OF HOSPITALITY MANAGEMENT
Resume Examples
Brought to by: Experiential Education & Career Services
The following samples are examples of real JWU student resumes that will familiarize you with
the many different resume formats and styles.
Our goal is to get you started and provide ideas on how to strengthen your resume. We are
providing samples here. It is important that you make your resume your own. The key to
getting an interview is to target your resume when applying for a job or internship. You must
get the employer’s attention within 6 – 7 seconds by outlining what YOU can DO for THEM.
Review the section on Applicant Tracking System (ATS) found in the Undergraduate Resume
Guidebook at: link.jwu.edu>jobs & internships>build your resume, to ensure your resume
follows ATS rules for posting your resume to online job sites.
No matter what your major, be sure to scan through the entire resume examples, as you are
sure to find ideas in each of them to use in your own, unique resume.
Note: These resumes are samples. If your major is not represented in the samples, please
work with an EE&CS Advisor to assist you.
RESUME TIPS:
Most Common Resume mistakes:
1. Misspelling JWU:
• Johnson and Whales University = Johnson & Wales University
2. Incorrectly stating your degree:
a. Bachelors in = Bachelor of Science;
b. Associates of = Associate in Science;
3. Using “ I “ in your job bullet statements: Start with action verb
and be sure your action verb agrees with job status – present
tense for current job, past tense for past job
a. I created report = Created report for…
b. I schedule events = Schedule events to…
4. Listing jobs in the incorrect order:
a. Most recent Jobs are listed first
5. Resume must fit on one page
6. Font sizes:
a. Your Name: font size: 18 – 26
b. Resume content: font size: 11 – 12
Experiential Education
& Career Services
The Yena Center | 401-598-1070
Groups>Providence Ex Ed & Career Services
Follow us on LinkedIn
JWU Providence ExEd & Career Services
YOUR NAME
City, ST ▪ (555)555-5555 ▪ www.linkedin.com/in/fnamelname • [email protected]
HIGHLIGHTS OF QUALIFICATIONS
• Proven time management skills; able to adjust quickly in a high stress environments
• Hired, trained and supervised 6 full-time staff members on all company policies and
kitchen procedures
• Manage below budget expenses through plating, purchasing and cost-effective operating procedures
• ServSafe Food Safety & Sanitation Management Certification: mm/yyyy
• ServSafe Alcohol Certification: mm/yyyy
EDUCATION
Johnson & Wales University City, ST
Bachelor of Science: Food Service Management Degree, mm/yyyy
Associate in Science: Culinary Arts Degree, mm/yyyy
WORK EXPERIENCE
La Parfait Paris City, ST
Lead Cook mm/yyyy – mm/yyyy
• Adhered to and establish control procedures for food cost, quality and sanitation schedule
• Improved kitchen operations by completing kitchen equipment work orders
• Maintained the highest quality and appearance of all food sent from kitchen
Harumama City, ST
Line cook/ Apprentice Itamae mm/yyyy – mm/yyyy
• Dedicated to the delivery of exceptional Japanese Cuisine whilst executing in an open kitchen
• Liaise daily with lead Sushi chef to ensure items are fully stocked and properly prepared
• Maintain cleanliness and proper rotation of products following HACCP regulations
La Parfait Paris City, ST
Lead Cook mm/yyyy – mm/yyyy
• Adhered to and establish control procedures for food cost, quality and sanitation schedule
• Improved kitchen operations by completing kitchen equipment work orders
• Maintained the highest quality and appearance of all food sent from kitchen
East Hampton Grill City, ST
Line Cook/Food Prep/Dishwasher mm/yyyy – mm/yyyy
• Promoted to line cook sauté position for working to continuously insure the standards of food quality
have been met in accordance to kitchen recipe standards
• Prepared meats, poultry and vegetables for daily lunch and dinner services complying with both
nutritional and safety laws after a quick promotion from dish sanitation.
Artist Point Walt Disney World Resort City, ST
Line Cook mm/yyyy – mm/yyyy
• Prepared food in accordance to the chef and sous chef standards for buffet style dining
• Strictly followed safety regulations while using the 3 industrial kettles, pizza ovens and fryers
• Organized all culinary aspects of private kitchen including work stations, restocking, and prep list
Food Service Management (B.S.)
Your Name
www.linkedin.com/in/fnamelname • 555-555-5555 • [email protected]
Highlights of Qualifications
Certifications: Food Safety and Sanitation Management, Dining Room, Social
Media Management, ServSafe Food Handling, Allergen Awareness, ServSafe
Alcohol
Course Work Completed: Technology in the Food and Beverage Industry,
Beverage Appreciation, Food Service Operations, Food Service and Hospitality
Strategic Marketing and Food and Beverage Strategy and Logistics
Customer Service: Four years, front and back of the house experience
Education
Johnson & Wales University City, ST
Bachelor of Science: Food & Beverage Industry Management Degree, mm/yyyy
Experience
Governor’s Country Club City, ST
Assistant Food & Beverage Manager mm/yyyy – Present
Manage all clubhouse Food & Beverage operations for 300 member private club
Create and implement accounting and cost control operations
Train staff of 50 on service, kitchen procedures and State of FL sanitation
standards
Assist Executive Board and House Committee on streamlining all in-house
procedures involving food purchasing, event scheduling, hiring and training
The Spring House City, ST
Dining Room Manager mm/yyyy – Present
Manage wait staff scheduling and duties
Greet and direct customers to assigned tables while maintaining organized
dining room operations
Answer telephone, took reservations and prepared and organized to-go orders
Harry’s Burger Bar City, ST
Server mm/yyyy – mm/yyyy
Served approximately 75 patrons per shift in fast and accurate manner
Managed bar area; prepared all alcohol beverages for wait staff orders
Ran food and bussed tables as needed to foster team spirit in busy restaurant
The Cloud Social Rooftop Bar City, ST
Hostess/Bar-Back mm/yyyy – mm/yyyy
Organized on-line and telephone reservations, seated customers, delivered
water and bread to tables
Restocked liquor and cut garnishes for beverages while helping prepare drinks
Organizations
JWU JBrew Club, Member mm/yyyy – Present
Alpha Sigma Tau, Member mm/yyyy – Present
Walking School Bus, Volunteer mm/yyyy – mm/yyyy
Food & Beverage Industry Management (B.S.)
YOUR NAME
(555)555-5555 • www.linkedin.com/in/fnamelname • y[email protected]
EDUCATION
Johnson & Wales University City, ST
Bachelor of Science: Hotel & Resort Management Candidate, mm/yyyy
Concentration: Resort Management
Dean’s List, GPA 3.7/4.0
PROFESSIONAL HISTORY
Hilton Hotel City, ST
Front Desk Agent mm/yyyy – Present
• Register over 150 check-ins and check-outs on average PM shift
• Facilitate requests of Hilton Honors guests and groups that frequent the property
• Manage a $250 bank drawer daily and post various charges including gift shop purchases and room charges
• Collaborate with concierge, valet, housekeeping and engineering to meet the needs of the guests
MGM Grand at Foxwoods Resort & Casino City, ST
Intern – Rotation in Operations Department mm/yyyy – mm/yyyy
• Serviced and maintained all levels of guest rooms and suites as a Guest Room Attendant
• Oversaw teams of up to eight guest room attendants with 36 rooms per floor
• Scheduled various service appointments as a Spa Receptionist at the luxurious G-Spa
• Offered exceptional service to business executives, high-ranked gamers and long-standing guests
• Supervised 3-12 staff members during day, swing, and grave shifts as a Front Desk Manager
• Assisted hotel Director of Operations in creating and executing a plan to encourage guests to become
preferred card members
Beach Resort City, ST
Guest Service Agent mm/yyyy – mm/yyyy
• Coordinated transportation for guests and business groups such as Sony, Pfizer Medical Group
and the National Football League
• Provided luggage assistance and resort tours to 10-20 guests daily
• Answered phone calls as a PBX Operator and transferred calls to over 70 lines
• Generated front office reports related to room revenue, daily events and discrepancy and maintenance
HONORS, SKILLS & CERTIFICATIONS
• JWU Dean’s List yyyy – Present
• National Student Organization – Leadership Academy Young Leaders Award mm/yyyy
• “Who’s Who in Americas Colleges & Universities mm/yyyy
• Computer Skills: MegaSys, Opera, Fidelio, Envision & Epitome Property Management System
• Food Safety & Sanitation Management Certification mm/yyyy
• Red Cross CPR Certified (Child & Adult) mm/yyyy
ORGANIZATIONS
• International Special Events Society, RI Chapter Member yyyy – Present
Hotel & Resort Management (B.S.)
YOUR NAME
(555)555-5555
City, ST ▪ www.linkedin.com/in/fnamelname • youremailaddress@xxx.com
HIGHLIGHTS OF QUALIFICATION
• Possess over 4 years Hospitality industry experience
• Strong organizational, oral and written communication skills and excellent multi-tasking capability
EDUCATION
Johnson & Wales University City, ST
Bachelor of Science, Hotel & Lodging Management Candidate, mm/yyyy
JWU Study Abroad, Florence, Italy mm/yyyy
PROFESSIONAL EXPERIENCE
Hilton Providence City, ST
Guest Service Agent mm/yyyy – mm/yyyy
• Analyzed daily logs to determine day's events in order to best accommodate all guests and employees
• Assisted fellow team members and other departments wherever necessary to maintain positive working
relationships
• Ensured every guest is satisfied within check in and check out, especially the high status Hilton Honors
members
• Answered nearly 40 guests and staff phone calls per shift and direct them to appropriate parties
Hilton Woodcliff Lake City, ST
Guest Service Agent mm/yyyy – mm/yyyy
• Executed a positive guest experience by using Make It Right and Hilton Empowerment guidelines
• Worked in a fast paced environment while still delivering customer satisfaction and accurate billing
• Used interdepartmental communication and teamwork to meet Hilton SALT score goals for each month
• Trained for OnQ Property Management System
Hilton City, ST
Restaurant/ Cocktail/ Room Service Server mm/yyyy – mm/yyyy
• Set up and delivered approximately 20-30 orders per shift according to company guidelines
• Maintained proper sanitation procedures at the start and end of each shift
• Promoted menu items by making recommendations, served food and drinks, processed payments within
restaurant POS system
• Turned in all cash and accounting reports at the end of each shift according to restaurant procedures
ASSOCIATIONS AND VOLUNTEER SERVICE
• President, Alpha Sigma Tau mm/yyyy
• Vice President of Membership Development, Alpha Sigma Tau mm/yyyy
• CHAARG Event Coordinator mm/yyyy
• Director of Events, Alpha Sigma Tau mm/yyyy
• National Society for Minorities in Hospitality, Member mm/yyyy
Hotel & Lodging Management (B.S.)
Your Name
City, ST ▪ (555)555-5555 ▪ www.linkedin.com/in/fnamelname • [email protected]
SKILLS & QUALIFICATIONS
• 4 years hospitality industry experience
• Public speaking and sales-oriented
• Knowledge of fair-housing laws, diversity & inclusion, and risk management
• Computer: Word, Excel, Customer Service Relationship Database, Social Media
Platforms
EDUCATION
Johnson & Wales University City, ST
Bachelor of Science, Residential Hospitality Management Candidate, MM/YYYY
WORK EXPERIENCE
River House Apartments City, ST
Leasing Consultant Intern mm/yyyy – mm/yyyy
• Contacted prospective clients through the Customer Relationship Management
Database: Entrata
• Led clients on tours of the community and specific floorplans
• Addressed potential residents’ rental property questions and informed clients of
leasing opportunities
• Executed events for existing residents
• Worked closely with maintenance, general manager for overall upkeep of property
Johnson & Wales University, Student Engagement Office City, ST
Leadership Engagement Assistant mm/yyyy – mm/yyyy
• Planned, implemented and executed virtual events to support Leadership
Engagement initiatives
• Support the logistics and creativity of social media posts to engage First-Year
students
• Assisted with the created of advertising across multiple platforms to promote virtual
events
Johnson & Wales University, Fraternity & Sorority Life Department City, ST
Office Assistant mm/yyyy – mm/yyyy
• Answered phone calls, greeted visitors and answered Greek Life related questions
• Assisted with the creativity and execution of Greek Life events
• Planned and organized Greek council, FSLT, Order of Omega meetings
• Processed documents and required forms to support Greek organizations
COMMUNITY INVOLVEMENT
Alpha Upsilon Chapter of Delta Phi Epsilon: Member: Diversity & Inclusion Chair, Risk
Management Coordinator mm/yyyy - mm/yyyy
Fraternity & Sorority Leadership Team: Vice Head Chair mm/yyyy – mm/yyyy
Residential Hospitality Management (B.S.)
Your Name
(555)555-5555 • City, ST • www.blogger.us/ www.linkedin.com/in/fnamelname • youremailaddress@xxx.com
HIGHLIGHTS OF QUALIFICATIONS
• Experience planning events with up to 115 attendees
• Relevant courses: Concert & Event Production, Special Events; Ceremony and Protocol and Sports
& Entertainment Marketing
• Well organized; excellent multi-tasking capability as well as outstanding written and verbal
communication skills
EDUCATION
Johnson & Wales University City, ST
Bachelor of Science, Sports, Entertainment & Event Management Candidate mm/yyyy
RELEVANT EXPERIENCE
Cats Gone Wild Concert City, ST
Student Volunteer/Emcee of Event
mm/yyyy – mm/yyyy
• Scheduled the talent consisting of 4 local bands
• Developed biographies of special guests and made introductions throughout the event
• Managed giveaway sections during breaks between acts
• Assisted 5 classmates with the planning and execution of event attended by over 100 guests
Sophia Academy Field Day City, ST
Student Volunteer
mm/yyyy – mm/yyyy
• Attended 3 meetings with school officials to help organize and execute a talent show
• Interacted with children ages 10-13 years of age with rehearsals
• Monitored contestants’ performances throughout show and co-selected a winner
OTHER EXPERIENCE
Circle Line Sightseeing New York, NY
Ticket Agent
mm/yyyy – mm/yyyy
• Maintained an accurate cash drawer of up to $7000
• Trained and evaluated 3 new employees in operational policies and procedures
• Communicated with over 200 people daily in a respectful and courteous manner while assisting
with transactions (utilized S.T.A.R customer service technique)
• Responded to 100+ customer inquiries per day
Circle Line Sightseeing New York, NY
Reservationist
mm/yyyy – mm/yyyy
• Booked special events for clientele, recommended and up-sold excursions to customers
• Completed various duties including filing and faxing of reservations and customers’ information
ASSOCIATIONS and CERTIFICATIONS
• Johnson & Wales University NAACP Chapter, Member mm/yyyy – Present
• TIPS Certification mm/yyyy
Sports, Entertainment & Event Management (B.S.)
Your Name
City, ST | (555) 555-5555 | www.linkedin.com/in/fnamelname |
youremailaddress@xxx.com
Highlights of Qualifications
Excellent time management and multi-tasking skills
Ability to work well in a fast-paced, high-pressure environment
Learns new concepts quickly and efficiently
EDUCATION
Johnson & Wales University City, ST
Bachelor of Science, Sport, Entertainment, and Event Management Degree, mm/yyyy
Relevant coursework: The Business of Sports, Event and Venue Management, The
Business of the Entertainment Industry, Ancillary Services and Revenue Management,
New Media Literacy, and International Sports, Entertainment,
EXPERIENCE
iDEKO City, ST
Permitting & Logistics Manager mm/yyyy – Present
Apply and file needed event permits for contracted events and activations
Prepare event documents for submissions to city agencies
Manage communication with city agencies, community partners, BIDS, and
clients
Research venue location and feasibility for incoming events/activations
Manage event calendars for both VP and Director of Permitting & Logistics
Handle all billing and the creation of SOW/PSA
AR/Billing Coordinator mm/yyyy – mm/yyyy
Maintained an accurate and up-to-date AR
Created, input, and tracked project budgets in database
Managed vendor portals
Communicated with account manager, producers, and accounting department
for all payments and outstanding AR
Production Intern mm/yyyy – mm/yyyy
Assisted in the coordination of day-to-day aspects of multiple projects
Put together production-related materials (included but not limited to permits,
production schedules, vendor information, on-site contact sheet, etc.)
Learned backend system and enter all new events/activations
Sports, Entertainment & Event Management (B.S.)
Your Name
(555) 555-5555 | www.linkedin.com/in/fnamelname | youremailaddress@xxx.com
Education
JOHNSON & WALES UNIVERSITY City, ST
Bachelor of Science, Sports, Entertainment, and Event Management Candidate, mm/yyyy
GPA: 3.75
Work Experience
Pawtucket Red Sox | AAA Affiliate of the Boston Red Sox City, ST
Community Relations Intern mm/yyyy – mm/yyyy
• Assisted in organizing pre-game entertainment including; parades, dance performances,
and national anthem performances
• Organized in-game promotions by selecting contestants for between inning promotions
and games
• Managed promotions each half inning for games
• Attended specific non-game day events to assist in operations including groundbreaking
ceremony in Worcester, sponsor batting practices, The PawSox Foundation fundraising
events, and non-baseball related promotional events
Applause App Quality, Inc. City, ST
Sales Intelligence Analyst mm/yyyy – mm/yyyy
• Researched potential new accounts and contacts using Salesforce
• Updated company’s database with any change in account information
• Monitored public funding events and compiled them into daily reports
Related Work Experience
Xaverian Brothers High School City, ST
Lacrosse Coach mm/yyyy – Present
• Head coach of Freshman team, assistant coach of Varsity
• Responsible for daily practices, and games twice a week
• Provided training, motivation and leadership for group of twenty-five students
Pawtucket Red Sox City, ST
Dining on the Diamond Assistant mm/yyyy – mm/yyyy
• Assisted in operations of on-field dining experience, “Dining on the Diamond”
• Engaged directly with fans to enhance their experience
• Adapted quickly to work conditions created by pandemic
Skills & Qualities
Technical: Proficient in Salesforce, Logic Pro X, Microsoft Office, Microsoft Access,
Interpersonal: Excellent communication skills, works well both individually and in groups
Sports, Entertainment & Event Management (B.S.)
Your Name
(555)555-5555
City, ST | www.linkedin.com/in/fnamelname | yo[email protected]
EDUCATION:
Johnson & Wales University City, ST
Bachelor of Science; Tourism & Hospitality Management Candidate, mm/yyyy
Term Abroad, Cambridge, UK mm/yyyy
EMPLOYMENT HISTORY:
Teaching Assistant mm/yyyy – Present
T.F. Green Airport City, ST
• Train and evaluate the development of 15 college student interns every three months in customer
service and professionalism at the airport information center
• Supervise intern students coordinating the inventory of brochures and contacting suppliers to refill stock
• Acted as liaison between the airport information center and all other airport entities; attending meetings
and relaying pertinent information between departments, ensuring seamless communication
• Provide tourist information in a professional manner to 100 incoming passengers daily
• Ensure courteous customer service to passengers while answering phones, handling distressed
passengers and giving directions
Travel Practicum Intern mm/yyyy – mm/yyyy
Johnson & Wales University City, ST
• Mastered the history of Rhode Island and its forefathers in order to give 10-15 detailed tours each day
at the Rhode Island State House
• Greeted and assisted passengers and guests in person and by phone: collected and distributed pamphlets
and information on local attractions and entertainment venues
• Learned the mechanics of the transportation industry, including data input and intercontinental phone
communication, as an administrative assistant at Collette Vacations
• Assisted in facilitating a convention, hosting 200 participants, while also working at the tourist
information center for the Rhode Island Visitors Convention and Visitors Bureau
• Planned and facilitated a day tour for 23 people in Peru which included dining, site-seeing excursions and
hotel accommodations
Sales Associate (seasonal) mm/yyyy – mm/yyyy
Target City, ST
• Greeted and assisted customers while exceeding customer satisfaction, reflected in comment cards and
customer satisfaction surveys
• Handled transactions and tracked sales by maintaining an accurate cash drawer of at least $500.00 per
shift
HONORS, CERTIFICATIONS AND ACTIVITIES:
• Johnson & Wales University Dean’s List; Summa cum laude mm/yyyy – Present
• Silver Key Honors Society mm/yyyy – Present
• TIPS Certified mm/yyyy
• Johnson & Wales University; Travel and Tourism Club mm/yyyy – Present
• Public Schools Inc.: Volunteer, tutor inner city children mm/yyyy – Present
Tourism & Hospitality Management (B.S.)
Your Name
City. ST | (555) 555-5555 | www.linkedin.com/in/fnamelname | youremailaddress@xxx.com
PROFESSIONAL PROFILE
• Excellent communicator, comfortable interacting with the public and professional vendors
• Team player who works well with supervisors and colleagues
• Ability to handle stressful situations and diffuse problems
• Computer proficient, including Microsoft Word, Excel, and other Windows-based programs
• Motivated with a strong work ethic and good attention to detail
• Reacts to situations with good judgement and composure
• Ability to follow multiple directions at once, good at multitasking
EDUCATION:
Johnson & Wales University City, ST
Masters; Global Tourism & Sustainable Economic Development Candidate, mm/yyyy
Bachelor of Science, Travel and Tourism Degree, mm/yyyy
WORK EXPERIENCE:
The Dean Hotel City, ST
Guest Service Agent mm/yyyy – Present
• Check guests in and out efficiently and effectively
• Process accurate monetary transactions
• Provide exceptional customer service
• Support security measures and protocols
Sullivan Custom Planning City, ST
Program Coordinator Intern mm/yyyy – mm/yyyy
• Provided customer service to corporate clients
• Organized and planned large scale events
• Processed event details within a given budget and timeframe
• Assisted with event set up/ break down
• Utilized social media advertising such as Facebook and Instagram
PROFESSIONAL INVOLVEMENT:
Johnson & Wales University: University Involvement Board: Member mm/yyyy – mm/yyyy
Johnson & Wales University: Collegiate Ambassador Team: Member mm/yyyy – mm/yyyy
Johnson & Wales University: Residential Life Assistant: mm/yyyy – mm/yyyy
Global Tourism & Sustainable Economic Development (M.S.)
