– CLIENT FAQ –
The SAP Concur Mobile App (Android / iPhone / iPad)
January 15, 2024
Page i
– CLIENT FAQ –
The SAP Concur Mobile App (Android / iPhone /
iPad)
January 15, 2024
Questions
General Information and Requirements ............................................................................. 1
1. How is the SAP Concur mobile app useful? .................................................................... 1
2. Does the mobile app offer the same functionality as the SAP Concur full-featured, web-based
service? .................................................................................................................... 1
3. Why would a traveler need to manage travel, expenses, and requests using their mobile
devices? .................................................................................................................... 2
4. How does the SAP Concur mobile app differ from competitive offerings? ........................... 2
5. Is the mobile app available only to customers of Travel & Expense or can others, for
example, stand-alone Travel customers, use it? ............................................................. 2
6. Can a client make the mobile app available to only certain users? .................................... 3
7. In which languages is the SAP Concur mobile app supported? .......................................... 3
8. Which mobile devices can be used with the mobile app? ................................................. 3
9. Does SAP Concur support the current Android OS versions on all mobile devices with Android
OS? .......................................................................................................................... 3
10. Why isn't the mobile app offered for other devices? ........................................................ 3
11. Must the mobile user have access to the Internet? ......................................................... 3
12. If a mobile user has a mobile device but not a data plan, can they use the mobile app? ...... 3
13. Which versions of the SAP Concur mobile app are supported on devices? .......................... 4
14. Can one person use multiple devices for the SAP Concur mobile app? ............................... 4
15. Can one mobile device be used for multiple people? ....................................................... 4
16. Is there a fee for the mobile app? ................................................................................ 4
17. If service is lost, will the device save the activity/expenses that have already been created? 4
18. How does SAP Concur ensure that personal information remains secure? .......................... 4
19. Is there a Privacy Statement available on the mobile app? .............................................. 5
Deployment, Installation, Configuration, and Signins/Mobile-Only Passwords .................. 5
1. How is the mobile app activated? ................................................................................. 5
2. Do clients need a project team to deploy the app? ......................................................... 5
– CLIENT FAQ –
The SAP Concur Mobile App (Android / iPhone / iPad)
January 15, 2024
Page ii
3.
How does a user install the SAP Concur mobile app?....................................................... 5
4. The question above describes the individual installation emails. Is there a way to send these
emails to a group of users? ......................................................................................... 5
5. How does a user sign in to the app? ............................................................................. 5
6. For customers that use SSO, does SAP Concur support MDM and two-factor authentication? 6
7. Does SAP Concur support mobile browsers, while users are logging into the mobile app with
SSO via MDM AppConfig? ............................................................................................ 6
8. For customers that use ADSF as their third-party SSO provider, does SAP Concur support
Windows Integrated Authentication (WIA)? ................................................................... 6
9. As SAP Concur enhances the application, how will users receive software updates? ............ 7
Expenses and Expense Reports .......................................................................................... 7
1. Are all Expense-related features available on all devices? ................................................ 7
2. Which functions can a user perform with regards to managing their expenses and reports? . 7
3. What is a mobile "quick" expense and how is it different from a regular expense? .............. 8
4. How much information can be edited by the user? .......................................................... 8
5. Can a user itemize an expense using the mobile app? ..................................................... 8
6. Can a user remove itemizations from an expense? ......................................................... 8
7. Can a user add attendees using the mobile app? ............................................................ 8
8. Can users enter personal car mileage? .......................................................................... 8
9. Can a user delete expenses using a mobile device? ........................................................ 9
10. How does a user delete a mobile expense? .................................................................... 9
11. Can a delegate manage a user's expenses and reports via the mobile app? ....................... 9
12. Do all expenses entered on the mobile device appear with the special icon when viewed in
the web version of Expense? ....................................................................................... 9
13. Do expense types have to be mapped for the mobile app? Are there defined expense types
in the mobile app that need to be mapped to the client's configuration? ........................... 10
14. Does everything in a client's configuration appear on the mobile device (for example, vendor
lists, or attendee lists)? .............................................................................................. 10
15. Can a user capture an image of the receipt and attach the image to the expense? ............ 10
16. Does a user need to allow access to the device camera? ................................................ 10
17. Does a digital photo of a receipt meet IRS guidelines for expense documentation? ............ 10
18. Does it take a long time to upload the receipt images? .................................................. 10
19. Can a user upload a PDF receipt? ................................................................................ 11
20. What functionality is available for Expense managers with regards to expense report
approval? ................................................................................................................. 11
21. Are all Expense approval workflows available in the mobile app? ..................................... 11
– CLIENT FAQ –
The SAP Concur Mobile App (Android / iPhone / iPad)
January 15, 2024
Page iii
Travel ............................................................................................................................... 11
1. With the SAP Concur mobile app, can a user manage their trip itinerary? ......................... 11
2. Will a user incur a charge by using the mobile app? ....................................................... 12
3. Can a user change their itinerary? ............................................................................... 12
4. Can a user manage their hotel reservations? ................................................................ 12
5. I cancelled my hotel reservation using the mobile app, but I did not receive a notification
email? ..................................................................................................................... 12
6. Can a user see hotel properties that are company-preferred? ......................................... 12
7. Can a user see hotel properties that support e-receipts? ................................................ 12
8. If a user books a hotel room after business hours but the user's manager is not available to
approve the reservation, will the reservation be confirmed?............................................ 13
9. Can a user manage their ground transportation? ........................................................... 13
10. How does a user rent a car? ....................................................................................... 13
11. Will GPS information be available on all mobile devices? ................................................ 13
12. What functionality is available for travel managers (trip approvers) with regards to trip
approval? ................................................................................................................. 14
13. Do mobile bookings that require manager approval trigger the approval email? ................ 14
14. What corporate card information is stored on the Mobile device? ..................................... 14
15. If the company uses a ghost card, can the user use it for the mobile app? ....................... 14
16. If a company uses only ghost cards for booking travel, can a user book travel if only a ghost
card is available? ...................................................................................................... 14
17. Sometimes, a TMC can affect a client's ability to use a feature. For instance, if a TMC partner
does not support a particular feature, then that feature is not available to the client. Is this
the case with the mobile app? ..................................................................................... 14
18. Does the mobile app support client-defined (custom) trip fields? ..................................... 14
Payment Requests (Concur Invoice) ................................................................................ 15
1. Which Invoice features are available using the SAP Concur mobile app? ........................... 15
Requests (Concur Request) .............................................................................................. 15
1. Which Request features are available for a user using the SAP Concur mobile app? ........... 15
2. Which Request features are available for an approver using the SAP Concur mobile app? ... 15
– CLIENT FAQ –
The SAP Concur Mobile App (Android / iPhone / iPad)
January 15, 2024
Page 1
Please Note:
• The SAP Concur app for iOS and Android supports universal links, i.e. links that
navigate directly to the app if it is installed or to the website if not.
• Such links are included in notification emails from SAP Concur
related to the expense report changes.
• Universal link support for customers own use is currently not
supported.
• Some security solutions may block the links embedded into email from opening
the app directly. The proper exceptions for the security policy should be
configured for SAP Concur universal link URLs (pattern to
match: https://*.concursolutions.com/*
). Known cases are:
• MDM/MAM policy that prescribes to open any link tapped in Outlook
mobile app only in specified browser.
• Outlook mail server phishing protection that wraps all link
embedded into e-mails to open the safety check service first.
General Information and Requirements
1. How is the SAP Concur mobile app useful?
The SAP Concur mobile app is a natural extension of the SAP Concur full-featured,
web-based service – Travel & Expense – which integrates travel and expense
processes. With the mobile app, travelers can manage trips and expenses as well as
book hotels, rail, and rental cars – all from a mobile device.
The solution allows business travelers to access important travel and expense
information when it isn't easy to use a laptop that's connected to the Internet, such
as in a cab or in a meeting. With the mobile app, travelers can take advantage of a
variety of features to manage these tasks.
Managers can review employees' expense reports, payment and purchase requests
(for clients who use Concur Invoice), trips, and requests (for clients who use Concur
Request) in detail, allowing them to approve or reject reports, requests, and trips
wherever they may be traveling.
Not all features are available on all devices. Users check the available features by
device here:
http://www.concurtraining.com/customers/tech_pubs/MobileDocs/Feature_List_by_D
evice.pdf
2. Does the mobile app offer the same functionality as the SAP Concur full-
featured, web-based service?
This app is a mobile companion to Travel & Expense – offering the flexibility to
perform tasks from a mobile device. While it complements the SAP Concur end-to-
end solution functionality, it contains functionality that is suited to a positive mobile
experience.
– CLIENT FAQ –
The SAP Concur Mobile App (Android / iPhone / iPad)
January 15, 2024
Page 2
Users check the available features by device here:
http://www.concurtraining.com/customers/tech_pubs/MobileDocs/Feature_List_by_D
evice.pdf
3. Why would a traveler need to manage travel, expenses, and requests using
their mobile devices?
Business travelers can manage their itineraries and expense transactions in a timely
manner and within company policies. Managers can review employees' expense
reports, trips, and requests in detail, allowing them to approve or reject reports,
requests, and trips wherever they may be traveling.
With the convenience of Concur Invoice approvals on mobile devices, invoice cycle
time is reduced, which reduces the risk of late payment fees and provides the
opportunity to take advantage of early-pay discounts.
4. How does the SAP Concur mobile app differ from competitive offerings?
The SAP Concur mobile app encompasses Travel features (like booking hotels and
transportation), Invoice, Request, and Expense features – to provide a
comprehensive mobile solution for the business traveler. The mobile app makes the
mobile worker more efficient and productive.
5. Is the mobile app available only to customers of Travel & Expense or can
others, for example, stand-alone Travel customers, use it?
The mobile features available in the mobile app are based on the SAP Concur
services available to the user:
• Users with integrated Expense & Travel can access all mobile features allowed
by the company's configuration.
• Users with stand-alone Travel can access the Travel-related features.
• Users with stand-alone Expense can access the Expense-related features.
• Users (approvers) with stand-alone Invoice can review, approve, or reject
payment and purchase requests.
• If the company uses Concur Request, request approvers can review and
approve requests. Request users can create and submit simple requests.
• If the company uses the SAP Concur messaging service, all devices can be
used by travelers to check-in and request assistance from their companies.
• And so on…
Over time, additional features will be added.
Also:
• Partner Travel Management Companies (TMCs) can send trip information to
SAP Concur using Web Services, enabling TMC customers – who are not SAP
Concur customers – to view itineraries on the SAP Concur mobile app.
• TripLink users can also access their travel itineraries using a mobile device.
– CLIENT FAQ –
The SAP Concur Mobile App (Android / iPhone / iPad)
January 15, 2024
Page 3
6. Can a client make the mobile app available to only certain users?
No. The SAP Concur mobile app is available for all of a client's users, based on
general user roles – not a mobile user role.
7. In which languages is the SAP Concur mobile app supported?
For a complete list of languages, check here:
http://www.concurtraining.com/customers/tech_pubs/MobileDocs/Feature_List_by_D
evice.pdf
The language is determined by the language specified on the mobile device. If the
device's language is not supported, The SAP Concur mobile app displays in US
English.
NOTE: These languages apply to both Professional and Standard, even though some
of these languages are not available in the web version of Standard. If the
device is set to one of these languages, Mobile displays in that language.
8. Which mobile devices can be used with the mobile app?
Currently, the app can be used with iPhone/iPad and Android.
Users can check with their SAP Concur administrators about the appropriate
operating systems for each device. Clients can also access the supported
configuration information located on the SAP Concur Customer support portal.
Users can check the available features by device here:
http://www.concurtraining.com/customers/tech_pubs/MobileDocs/Feature_List_by_D
evice.pdf
9. Does SAP Concur support the current Android OS versions on all mobile
devices with Android OS?
Yes. SAP Concur supports all mobile devices with Android OS the same, regardless of
device manufacturer whether Samsung, Google, or BlackBerry.
10. Why isn't the mobile app offered for other devices?
SAP Concur may extend the mobile app to other platforms – based on client demand
and market requirements.
11. Must the mobile user have access to the Internet?
Yes. Internet access is required to get started the first time.
12. If a mobile user has a mobile device but not a data plan, can they use the
mobile app?
Yes. Users can connect over Wi-Fi.
– CLIENT FAQ –
The SAP Concur Mobile App (Android / iPhone / iPad)
January 15, 2024
Page 4
13. Which versions of the SAP Concur mobile app are supported on devices?
Currently, the app supports 32-bit code on Android devices and 32-bit or 64-bit code
on the iPhone/iPad devices.
Note the following:
• If the current mobile app on your mobile device is older than the two latest
versions, you will be notified - through a Message Center message and push
notifications – that you should update the app to the latest version.
• If you have a version of the app older than the last 7 versions on your mobile
device, you will see an upgrade notice on the login page and will need to
update the app to the latest version or you will no longer be able to access
the SAP Concur mobile app on your device.
NOTE: The SAP Concur mobile app will not be removed from mobile devices
that have a version of the app older than the last 7 versions.
Users can find more information about the retention policy here:
https://assets.concur.com/concurtraining/cte/en-
us/FAQ_SAP_Concur_Mobile_App_Deprecation_Policy.pdf
14. Can one person use multiple devices for the SAP Concur mobile app?
Yes. The same signin can be used on multiple devices.
15. Can one mobile device be used for multiple people?
Yes. Multiple users can use the same device.
16. Is there a fee for the mobile app?
No. There is no additional charge to install or use the mobile app.
17. If service is lost, will the device save the activity/expenses that have
already been created?
Yes.
18. How does SAP Concur ensure that personal information remains secure?
The SAP Concur mobile app is designed to conduct transactions without transmitting
sensitive credit card or other personal data. Clients' credit card information stays in
the SAP Concur secure data center only – not on the mobile device. Using
established technologies and practices, SAP Concur ensures that our clients'
information is safe and protected and that our services are available and perform
properly, whether clients use the SAP Concur web-based service or the mobile app.
– CLIENT FAQ –
The SAP Concur Mobile App (Android / iPhone / iPad)
January 15, 2024
Page 5
19. Is there a Privacy Statement available on the mobile app?
Yes. The Privacy Statement is available via the main menu.
Deployment, Installation, Configuration, and Signins/Mobile-Only
Passwords
1. How is the mobile app activated?
SAP Concur automatically activates the mobile app for all clients.
2. Do clients need a project team to deploy the app?
No. The SAP Concur mobile app is activated for all users and will not require
additional resources from the client's side.
3. How does a user install the SAP Concur mobile app?
Users can access the app in these ways:
• On the Concur Mobile Registration page (Profile > Profile Settings >
Concur Mobile Registration in the web version of SAP Concur), the user
can:
♦ Request that an email is sent to their device, where the user opens the
email and follows the instructions.
– or –
♦ Obtain the link using the appropriate "store" icon.
• On the mobile device, the user can go to appropriate store "store" and search
for Concur.
4. The question above describes the individual installation emails. Is there a
way to send these emails to a group of users?
Yes. The admin can select one or more SAP Concur users and email them the
instructions. This email is the same as the one that can be generated by the user on
the Concur Mobile Registration page.
The admin uses Administration > Company > Company Admin > Send Mobile
Instructions (left menu) in the web version of SAP Concur.
5. How does a user sign in to the app?
If the company does not require SSO, the user can sign in with their verified email
address (as shown in the user's SAP Concur profile) or SAP Concur username and
their password.
– CLIENT FAQ –
The SAP Concur Mobile App (Android / iPhone / iPad)
January 15, 2024
Page 6
NOTE: You will need to verify your email address – in the web version of SAP Concur
click Profile > Profile Settings > Your Information > Email Addresses -
if you are signing into the SAP Concur mobile app with your email address
instead of username.
If the company requires SSO, the user enters their company code (found in Profile
> Concur Mobile Registration), then is automatically signed in via Single Sign On
(SSO).
6. For customers that use SSO, does SAP Concur support MDM and two-factor
authentication?
Yes. SAP Concur supports SSO via MDM AppConfig logging into the mobile app and
SAP Concur does provide setup or implementation support.
For a zero-touch SSO sign-in experience into the mobile app, users need to ensure
that their company's MDM solution is properly authenticated on their mobile devices.
NOTE: In some cases, users may need to enter their IdP credentials (like Okta).
When the user launches the app, they are directed automatically to the IdP
where they enter their IdP credentials and then land on the mobile app home
page.
7. Does SAP Concur support mobile browsers, while users are logging into the
mobile app with SSO via MDM AppConfig?
Yes. SAP
Concur provides Edge browser support for who are signing into the SAP
Concur mobile app from the new SAP Concur mobile Sign In screen while using the
Edge browser on their mobile devices.
When an MDM user attempts to sign into the mobile app on the new SAP Concur
mobile Sign In screen - while using the Edge browser on their mobile devices - the
mobile client checks for the following mobile device sign in requirements:
• If the user's mobile device is enrolled in their company's MDM solution
• If the user's mobile device has the Edge browser installed on it
If both requirements are met, the MDM user will see the new Mobile Sign In screen
using the Edge Browser.
8. For customers that use ADSF as their third-party SSO provider, does SAP
Concur support Windows Integrated Authentication (WIA)?
No. Customers who use ADSF as their third-party SSO provider and have issues with
SSO within the corporate network, need to know the following:
• SAP Concur mobile in-app web views do not support Windows Integrated
Authentication (WIA)
• SAP Concur mobile in-app web views may have a user agent that matches
one of the templates enlisted in WIASupportedUserAgentStrings. Find more
information about these templates here: https://docs.microsoft.com/en-
– CLIENT FAQ –
The SAP Concur Mobile App (Android / iPhone / iPad)
January 15, 2024
Page 7
us/windows-server/identity/ad-fs/operations/configure-intranet-forms-based-
authentication-for-devices-that-do-not-support-wia
9. As SAP Concur enhances the application, how will users receive software
updates?
Users who downloaded the application from a store will automatically be notified by
the store when an update is available. Users should download updates promptly.
Expenses and Expense Reports
1. Are all Expense-related features available on all devices?
The features differ by device, client configuration, and user permissions.
• By device: For example, devices without cameras cannot capture receipt
images.
• By client configuration: For example, the client configuration may or may
not allow certain types of expenses. Also, some features (menu options) may
appear on the device but are unavailable (gray) to the user.
• By user permissions: For example, only Expense approvers can see the
features related to Expense approvals.
Users can check the available features by device here:
http://www.concurtraining.com/customers/tech_pubs/MobileDocs/Feature_List_by_D
evice.pdf
2. Which functions can a user perform with regards to managing their
expenses and reports?
Among other things – mobile users can add, view, and edit expenses and expense
reports (including report status and expense details); create mobile "quick" expenses
(for items such as meals) as well as edit or delete them; take a picture of the
associated receipt; upload a PDF; create new expense reports; attach downloaded
credit card transactions and mobile "quick" expenses to an expense report; and
submit reports.
Users can check the available features by device here:
http://www.concurtraining.com/customers/tech_pubs/MobileDocs/Feature_List_by_D
evice.pdf
– CLIENT FAQ –
The SAP Concur Mobile App (Android / iPhone / iPad)
January 15, 2024
Page 8
3. What is a mobile "quick" expense and how is it different from a regular
expense?
Mobile users can create mobile "quick" expenses. Unlike regular expenses, mobile
"quick" expenses are not yet added to an expense report. Think of a mobile quick
expense as a placeholder or a notepad. Assume that the user has a couple free
minutes and a receipt in their hand. The user can generate a mobile quick expense
using basic information such as date, amount, expense type, and then attach the
receipt image. The user can save the mobile quick expense and then add it to a
report later when they have more time to provide additional details, such as,
attendees, car mileage, and itemizations.
Mobile users can also create expenses while a report is open, automatically adding
the expense to the report.
4. How much information can be edited by the user?
Mobile users can edit report header fields and most expense fields if the expense is
attached to a report. When using lists, the same list data is available on the mobile
device as is available in the web version of Expense.
5. Can a user itemize an expense using the mobile app?
Mobile users can itemize an expense if the expense is added to a report, if allowed in
the client configuration.
6. Can a user remove itemizations from an expense?
Yes. Itemizations can be removed via the mobile device.
7. Can a user add attendees using the mobile app?
Mobile users can add attendees to an expense if the expense is added to a report.
The user can:
• Search the user's contact list on the mobile device
• Search for attendees in the user's favorites attendee list
• Search for attendees in all company attendee lists
• Search an external source (if this feature is available on the web version or
Expense)
• Add the attendee manually
• Add attendees from the device calendar (iPhone only)
8. Can users enter personal car mileage?
Mobile users can add fixed-rate and variable-rate mileage expenses, if allowed in the
client configuration.
– CLIENT FAQ –
The SAP Concur Mobile App (Android / iPhone / iPad)
January 15, 2024
Page 9
9. Can a user delete expenses using a mobile device?
That depends.
• Deleting an expense from the expense list: The expense list contains
mobile quick expenses (expense created on the mobile device and not yet
added to a report) and card transactions.
♦ A user can delete a mobile quick expense.
♦ In some cases, the user must access the web version of SAP Concur to
delete card transactions - assuming the user's company allows the user to
do so.
• Deleting an expense from an expense report: A report may contain all
kinds of expenses.
♦ If the user deletes a mobile quick expense or a card transaction from an
expense report, it is not really deleted; it is moved back to the pool of
expenses on the Expenses screen (the expense list).
♦ If the user deletes any other type of expense from an expense report, it is
truly deleted. (This is consistent with the web version of Expense.)
10. How does a user delete a mobile expense?
A mobile quick expense (expense created on the mobile device and not yet added to
a report) can be deleted only on the mobile device itself from the Expenses screen
(the expense list). Once deleted from the mobile device, it will no longer appear
online or be available for import into an expense report.
If a user deletes an expense in the web version of SAP Concur and that expense was
originally a mobile quick expense – that expense it not deleted from the system –
instead, it moves back to the "pool" of mobile quick expenses on the user's device.
The user must then delete it using the mobile device.
11. Can a delegate manage a user's expenses and reports via the mobile app?
The SAP Concur mobile app currently supports delegate functions. More Information
on this can be found in the following guides:
https://www.concurtraining.com/customers/tech_pubs/MobileDocs/Mob_UG_Expens
e_Android.pdf
https://www.concurtraining.com/customers/tech_pubs/MobileDocs/Mob_UG_Expens
e_iPhone.pdf
https://www.concurtraining.com/customers/tech_pubs/MobileDocs/Mob_UG_Expens
e_iPad.pdf
12. Do all expenses entered on the mobile device appear with the special icon
when viewed in the web version of Expense?
No. Only mobile quick expenses will have the icon. Expenses added to an open
report will not have the icon. Mobile quick expenses usually contain minimal
information; the icon could remind the user to add any missing information.
– CLIENT FAQ –
The SAP Concur Mobile App (Android / iPhone / iPad)
January 15, 2024
Page 10
13. Do expense types have to be mapped for the mobile app? Are there defined
expense types in the mobile app that need to be mapped to the client's
configuration?
No. By default, the expense types used for the mobile app are the same as the
expense types used in the web version of SAP Concur. However, the full list of
expense types may be cumbersome so the client may want to shorten the list for
mobile users.
To do so, the client contacts the SAP Concur Customer support for assistance.
14. Does everything in a client's configuration appear on the mobile device (for
example, vendor lists, or attendee lists)?
Lists are generally available but some parts of the configuration are not currently
available in the mobile app. The user enters that information once the mobile
expenses are imported into an expense report in the web version of SAP Concur.
Users can check the available features by device here:
http://www.concurtraining.com/customers/tech_pubs/MobileDocs/Feature_List_by_D
evice.pdf
15. Can a user capture an image of the receipt and attach the image to the
expense?
Yes. All receipt images, captured by the mobile device's camera, will upload into
Travel & Expense immediately or the next time the mobile app connects to the
Internet. Once the digital image is imported into an expense report, the receipt
image is treated like other receipt images and can be viewed (in a PDF viewer) by
the user, approver, and processor.
16. Does a user need to allow access to the device camera?
The permission to allow SAP Concur to access the device camera should
automatically be set on install. If the user sees a black/blank screen when
attempting to capture a receipt image, the permission might not have been set. To
resolve, the user accesses the device settings, selects SAP Concur, and manually
grants the permission to camera.
17. Does a digital photo of a receipt meet IRS guidelines for expense
documentation?
Yes.
18. Does it take a long time to upload the receipt images?
When the user takes a receipt image and attaches it to either an expense, SAP
Concur will compress the image. This increases the performance of loading receipt
images and reduces the file size by automatically resizing the image. The image
quality is retained while performance is enhanced.
– CLIENT FAQ –
The SAP Concur Mobile App (Android / iPhone / iPad)
January 15, 2024
Page 11
19. Can a user upload a PDF receipt?
Yes. If a user has received a receipt in PDF format, they can share it with the Mobile
app, click "Upload File" and add it to the Single Expense List, Expense Details or an
Expense Report.
20. What functionality is available for Expense managers with regards to
expense report approval?
Approvers can view employee expense reports including expense details, report
header information, receipt images, attendees, itemizations, and exceptions.
Managers can approve or reject the entire expense report from their mobile device.
(Just like the web version, managers must enter a comment when rejecting a
report.)
Managers cannot, however, adjust expense amounts. That task must be completed
using the web version of SAP Concur. (This is assuming that the company's
configuration allows approvers to adjust amounts.)
21. Are all Expense approval workflows available in the mobile app?
The SAP Concur mobile app does not currently support dynamic workflow. If an
approver needs to select the next approver, they will see a message that the mobile
app does not support this workflow; therefore, the report must be approved using
the web version of Expense.
If the web version of Expense is configured so that an approver can send the
expense report directly to Accounting Review, bypassing all remaining approvers,
then the approver can do the same using the mobile app.
If the web version of Expense is configured so that the user can select their approver
on submit, then the user can do the same using the mobile app. However, that
approver cannot select a different approver.
Travel
1. With the SAP Concur mobile app, can a user manage their trip itinerary?
A user can view their itineraries, with details about flights, hotels, rental cars,
vendors, and maps. Mobile users can search for and book air, rental car, hotel, and
Amtrak, if allowed in the client's configuration.
Note the following:
• If Concur Request is integrated with Concur Travel:
♦ The user cannot book travel using the mobile device. The user must
book travel in the web version of SAP Concur to ensure the proper
interaction between Request and Travel.
– CLIENT FAQ –
The SAP Concur Mobile App (Android / iPhone / iPad)
January 15, 2024
Page 12
♦
The user cannot book from an approved request, if the Approve Then
Book process is used.
• Users cannot book flights if the feature is deactivated by the company's TMC.
Users can check the available features by device here:
http://www.concurtraining.com/customers/tech_pubs/MobileDocs/Feature_List_by_D
evice.pdf
2. Will a user incur a charge by using the mobile app?
There are no additional booking fees applied based on the mobile device. Any fees
that would be incurred while using the web version of SAP Concur will also be
incurred while using a mobile device.
3. Can a user change their itinerary?
Yes. A user can change their itinerary such as add or cancel hotels or rental cars.
4. Can a user manage their hotel reservations?
Yes. The user can book hotel from the mobile device home screen or from an
existing itinerary. Either way, the search results include rates, images, descriptions,
cancellation policy, star rankings, maps, hotel policy, and hotel facilities.
NOTE: Depending on the company's configuration, a user may not be able to book a
hotel unless they are adding it to an existing itinerary.
5. I cancelled my hotel reservation using the mobile app, but I did not receive
a notification email?
Email is not generated when you cancel a hotel reservation using the mobile app.
The cancellation number appears on mobile but there is no follow-up email
notification.
6. Can a user see hotel properties that are company-preferred?
Yes. A maximum of 30 results are returned, sorted as follows:
• First: All company-preferred properties sorted by preference level, and then
secondary sorted by distance
• Next: All properties that are not company-preferred but have rooms in
compliance, and then secondary sorted by distance (Note that these
properties may also have non-compliant rooms)
• Next: All properties that are not company approved and have no rooms in
compliance, and then secondary sorted by distance
7. Can a user see hotel properties that support e-receipts?
No.
– CLIENT FAQ –
The SAP Concur Mobile App (Android / iPhone / iPad)
January 15, 2024
Page 13
8. If a user books a hotel room after business hours but the user's manager is
not available to approve the reservation, will the reservation be confirmed?
If the client's workflow does not allow a user to book a hotel without manager
approval, the user must contact the hotel or travel agent directly.
9. Can a user manage their ground transportation?
Yes. A user can book Amtrak or rent a car using the mobile app. The user receives a
car confirmation and an updated itinerary (if applicable).
10. How does a user rent a car?
The user can rent a car from the home screen or from an existing itinerary. Either
way, the search results provide a list of available cars, rates, images, and vendor
phone numbers.
NOTE: Depending on the company's configuration, a user may not be able to book a
car unless they are adding it to an existing itinerary.
11. Will GPS information be available on all mobile devices?
The GPS capability depends on the device and provider.
If a client is having issues with GPS, there are several troubleshooting steps that the
user should take:
• First, does the user have a third-party mapping application like Google Maps
installed?
♦ If so, does it recognize the user's GPS?
♦ If not, then the user's mobile device may not have GPS.
NOTE: In some office buildings, GPS signal is too weak to determine
location. The user should stand by a window or go outside to test it.
• If the device is a Verizon phone, note that Verizon has locked the GPS on
many models so that it works only with Verizon VZNavigator. However,
Verizon has published ROM updates that unlock some of their premium
models, so using Google Maps may be possible.
Note that updating the ROM on a device may remove all of the user's
contacts, email messages, and other data.
For more information, the user must contact Verizon directly.
– CLIENT FAQ –
The SAP Concur Mobile App (Android / iPhone / iPad)
January 15, 2024
Page 14
12. What functionality is available for travel managers (trip approvers) with
regards to trip approval?
Travel managers can approve trips.
13. Do mobile bookings that require manager approval trigger the approval
email?
Just like the web version of SAP Concur, the trip is flagged for approval, it is placed
in the approval queue, and the manager is sent an approval email.
14. What corporate card information is stored on the Mobile device?
The only piece of card information that is held on the mobile device is the name the
user has set up for the corporate card (in Profile in the web version of SAP Concur)
and the last 4 digits. The full card number is never displayed on the device.
15. If the company uses a ghost card, can the user use it for the mobile app?
Yes. It will be presented to the user as a form of payment. The user can use it or any
other card that is listed in their profile.
NOTE: A ghost card is a specific type of company credit card.
16. If a company uses only ghost cards for booking travel, can a user book
travel if only a ghost card is available?
Yes.
17. Sometimes, a TMC can affect a client's ability to use a feature. For instance,
if a TMC partner does not support a particular feature, then that feature is
not available to the client. Is this the case with the mobile app?
The only feature that TMCs can affect is the ability to book flight if the TMC uses
Sabre.
TMCs can enable non-SAP Concur clients to use the SAP Concur mobile app by
sending itineraries to the SAP Concur itinerary database using web services. For
additional information about web services, refer to the SAP Concur Customer support
portal.
18. Does the mobile app support client-defined (custom) trip fields?
Yes.
– CLIENT FAQ –
The SAP Concur Mobile App (Android / iPhone / iPad)
January 15, 2024
Page 15
Payment Requests (Concur Invoice)
1. Which Invoice features are available using the SAP Concur mobile app?
A payment approver can use the SAP Concur mobile app to view line items, header
information, vendor information, and images. The approver can then approve the
payment request or send it back to the invoice owner.
Purchase requests can also be approved on a mobile device.
Users can check the available features by device here:
http://www.concurtraining.com/customers/tech_pubs/MobileDocs/Feature_List_by_D
evice.pdf
Requests (Concur Request)
1. Which Request features are available for a user using the SAP Concur
mobile app?
A request user can use the SAP Concur mobile app to create and submit a request,
adding 5 segment types: Air ticket, Train ticket, Hotel, Car rental, or Miscellaneous.
Users can check the available features by device here:
http://www.concurtraining.com/customers/tech_pubs/MobileDocs/Feature_List_by_D
evice.pdf
2. Which Request features are available for an approver using the SAP Concur
mobile app?
A request approver can use the SAP Concur mobile app to view header, segment,
and expected expense information as well as images. The approver can then approve
the request or send it back to the request user. Additional features will be added
over time.
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